INTENSIVE CASE MANAGER

Company: Catholic Charities Tompkins/Tioga
Location: Ithaca
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: We are Hiring! Job Posting: Intensive Case Manager Location: Ithaca NY Employment Type: Full-time, M-F Salary: $23.00, depending on education and experience General Description The Catholic Charities Intensive Case Manager (ICM) provides comprehensive counseling and case management services to individuals transitioning out of homelessness within the Tompkins transitional housing program, with a specific emphasis on supporting those affected by substance use disorders and/or co-occurring mental health diagnosis. This role adopts a trauma-informed, client-centered approach to conduct needs assessments, create tailored care plans, and facilitate access to community resources. Essential Duties and Responsibilities Provides intensive, person-centered case management to program participants, emphasizing housing stability, community integration, and holistic support. Refers clients to appropriate and relevant services internally and externally. Conducts needs assessments, develop individualized care plans, and facilitate access to community resources in collaboration with participants to address their unique needs and goals. Assessment and Care Planning: Conducts comprehensive assessments to identify participant needs, strengths, and goals. Collaboratively develops and implements individualized care plans focused on housing stability and other service needs. Service Coordination: Coordinates access to community-based support services, including housing, substance use counseling, mental health treatment, medical care, financial assistance, and employment support. Advocates clients to ensure they receive necessary services and support. Clients Support and Crisis Intervention: Meets with program clients regularly to provide support, assistance with accessing services, transportation as needed, and crisis intervention, including evening and weekends as needed. Develops client safety plans, including considerations for crisis resolution during evenings and weekends. Documentation and Reporting: Maintains accurate and up-to-date client records in accordance with program guidelines and regulations. Documents client participation in services using the Homeless Management Information System (HMIS). Transition Planning and Collaboration: Develops and implements transition/discharge plans for clients, ensuring access to permanent supportive housing and continued support services. Collaborates closely with program staff, including Peer Support Specialists and Resident Assistants, to ensure coordinated and holistic support for participants. Additional Tasks: Collaborates with housing staff to assist individuals in developing person-centered support plans focused on housing stability, recovery goals, and community integration. Provides input and feedback based on expertise, whether it's in case management, peer support principles, or other relevant experiences. Adheres to program policies and procedures for addressing client complaints, incidents, and violations of occupancy agreements. Supports participants in understanding program regulations and expectations for maintaining housing stability. Works collaboratively with clients, program staff, and external service providers to develop and manage recovery-focused care plans tailored to individual needs and preferences. Advocates for and facilitate access to a range of services and supports, including health care, substance use treatment, employment assistance, and basic living needs assistance. Attends staff meetings and other Catholic Charities functions. Completes other duties as assigned Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Requirements: Qualifications Education: Bachelor’s degree in social work, Human Services, Psychology, or a related field required; Equivalent experience in intensive case management may substitute for formal education. Credentials: Valid NYS Driver’s license, access to a reliable vehicle and a driver's record considered acceptable by agency and insurance carrier. Experience: Minimum two years of case management experience with individuals facing homelessness, housing instability, or substance use disorders. Experience in housing navigation, including landlord engagement, accessing local housing resources, and supporting clients as they transition to permanent housing. Background in coordinating services across mental health, substance use treatment, housing, and employment support agencies. Experience working with individuals new to stable housing, including those transitioning from homelessness or couch-surfing. Ability to engage clients in crisis or chaotic life cycles who are seeking stability and recovery. Experience with crisis intervention, de-escalation, harm reduction, and trauma-informed care preferred Relevant years of experience and education will be considered Additional Qualifications: · Must be available to work evenings and weekends when residents are available · Experience working with marginalized, culturally diverse, and homeless populations · On-call crisis prevention as needed · Demonstrate ethical business practices, in conformance with all state and federal laws and regulations · Ability to maintain absolute confidentiality in regard to all records reviewed including consumer records, employee records and billing records · Ability to analyze and interpret data and to handle problem resolution · Ability to prioritize assignments, plan, and complete work projects with minimal direction · Exceptional time management skills and ability to effectively and meet deadlines · Excellent verbal/written skills · Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations · Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies · Ability to work in a cooperative and helpful manner with all individuals · Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.

Keywords: Catholic Charities Tompkins/Tioga, Utica , INTENSIVE CASE MANAGER, Social Services , Ithaca, New York