Case Planner
Company: ICAN Inc
Location: Utica
Posted on: February 13, 2026
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Job Description:
Job Description Job Description The Case Planner provides direct
support and intensive preventive case planning for children and
families involved with Oneida County Department of Family and
Community Services (OCDFCS), who may be at risk of being placed
into foster care. This role utilizes a strength-based wraparound
approach that involves assessing client/family needs, linking
families to appropriate services, developing and monitoring
individualized plans of care, and ensuring compliance with all
OCDFCS, state, and federal regulations. The Case Planner acts as a
liaison between families, OCDFCS, service providers, and the
community, and promotes the safety, well-being, and stability of
children and families. This role requires strong communication,
organizational, and community engagement skills to help families
achieve positive outcomes in alignment with agency philosophy and
regulatory requirements. Duties and Responsibilities: Support
permanency planning efforts by working collaboratively with
families, agency personnel and OCDFCS to prevent foster care
placement, expedite safe reunification when placement occurs, and
reduce the likelihood of re-entry into care. Conduct outreach to
engage referred clients and families, assisting them in
understanding agency philosophy, policies, and services. Maintain a
caseload of 10-15 families, providing strength-based,
family-centered, and culturally competent care and quality service
to each family. Link clients and families to appropriate resources
and services in a timely, coordinated manner. Maintain routine
follow-up on linkages and referrals made. Review, create, and
update service plans in collaboration with families, supervisors,
and OCDFCS; submit revisions for approval prior to implementation.
Schedules routine review meetings to update and discuss progress.
Schedule and facilitate monthly team meetings with families,
service providers, and other relevant stakeholders. Conduct at
least 2 contacts per month (one home visit and one face-to-face
contact) with each child/family on caseload. Serve as a liaison
between client/family, OCDFCS, agency personnel, and community
service providers as needed. Identify and utilize formal and
informal community supports and networks to meet client/family
needs. Maintain accurate, timely documentation and comprehensive
client files in accordance with OCDFCS, ICAN, state and federal
regulations. Attend all required meetings, court appearances, and
conduct face-to-face client contacts as required. Participate in
agency in-services, workshops, and seminars as required. Report
incidents promptly and engage in quality improvement initiatives as
directed by the supervisor. Travel within the county to meet
clients in their homes, schools, or other relevant settings.
Trainings as necessary and scheduled. Additional duties may be
assigned, on an as needed basis. Education/Experience: Bachelor's
Degree in Human Services or related field; Plus at least one year
of experience working with youth and their families. Experience
working in child welfare setting preferred. A valid NYS Driver's
License is required.
Keywords: ICAN Inc, Utica , Case Planner, Social Services , Utica, New York
