Case Manager, Law Enforcement Assist. Diversion ("LEAD")

Company: St. Catherine's Center for Children
Location: Albany
Posted on: February 11, 2026

Job Description:

Job Description Job Description CASE MANAGER, LAW ENFORCEMENT ASSISTED DIVERSION ("LEAD") Location: Albany, NY Program : Homeless Services - LEAD Type: Full-time / Non-Exempt Pay Range: $22.06 – $25.18 (hourly) Schedule : Monday - Friday, 9am-5pm w/flexibility as needed Job Ref. : 0517 Our Mission St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview The Client Outreach and Engagement staff members will act as the triage point for Law Enforcement Assisted Diversion (“LEAD”) in Albany, Cohoes, and Watervliet. As such, this position must ensure effective and efficient communication and collaboration between all partners involved in referring and receiving referrals and diversions for LEAD. This position will provide person-centered case management in the community to individuals referred to LEAD. Case management services may include accompanying clients to necessary services such as homeless shelters, the Department of Social Services, court appointments, probation appointments, medical services, and meeting at a client’s home or in places in the community that have been mutually agreed upon. This position may also provide screening, outreach and engagement services on an as-needed basis. The Case Management staff members will conduct street outreach as needed to engage referred and diverted individuals who have yet to engage with their assigned case manager. The Outreach and Engagement staff must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers in order to best serve LEAD participants. Position Requirements: High School Diploma or equivalent (GED/ TASC) required; College highly preferred. One year of experience in homeless services. Flexibility to work hours outside of regularly scheduled work hours, within reason. Demonstrated ability to work well with clients and cohesively as a team member. Previous experience working in a human services agency is a plus! Clean and Valid New York State Driver’s License; actively licensed for at least one (1) year with reliable transportation*. Proficiency in various computer applications: Microsoft Office Suite, Google Business Workspace Suite; and use secure Internet practices. A professional record of integrity, proven reliability, and dependability. A compassionate, positive, warm and caring mindset is highly desirable. Ability to work flexible hours, outside of scheduled work hours, when necessary. Excellent organization, planning and time management skills. Strong communication and interpersonal skills, with the ability to build strong working relationships with regulatory bodies. Ability to function well in a high-paced and, at times, stressful environment. Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude. Demonstrates qualities of patience, flexibility and adaptability; and capable of exhibiting empathy for those in crisis. Ability to exercise ethical, sound independent judgment and discretion, and handle sensitive data with strict confidentiality. Essential Duties & Responsibilities include: Engage directly with youth and families to Provide 1-1 teaching, coaching, and rehabilitative counseling to build the skills and capacities of a youth struggling with mental health and developmental challenges. Engage with youth in their home and in the community to ensure for a person-centered approach. Provide services as identified on the youth’s Treatment/Service Plan following the specific frequency, scope, and duration. Assist families to better understand and parent their child with mental health and developmental needs. Attend all mandated training as assigned by their supervisor. Regular and ongoing communication with other providers and family to advocate for a youth’s needs, mental health wellbeing and any non-healthcare needs (ex. housing, employment, social support). Timely and accurately document the delivery of services in an electronic health record. Local travel required to provide the services in the youth home, school, or other community settings. Maintain a positive, strength-based and person-centered approach at all times. Provide other support and rehabilitative services as the agency determines, based upon new contracts or changing regulations. Additional position-related duties and responsibilities as assigned by the supervisor. What We Offer You Competitive Pay with an Excellent Benefits Package Health Insurance options: Medical, Dental and Vision $600 Well-being Reimbursement Benefit Generous Combined Leave Time (CLT) and Paid Holidays! $500 Employee Referral Bonus We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program Pension Plan with Generous Agency Contribution 403b Retirement Savings Plan Life Insurance – Automatic Benefit at no cost to employee Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate Tuition Reimbursement* & Travel/ Mileage Reimbursement Professional Development & Career Growth Opportunities The Comfort of a Business Casual Environment Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity. To qualify, certain conditions may apply About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. If you would like to learn more about us or one of our many programs, please visit our website at: www.st-cath.org

Keywords: St. Catherine's Center for Children, Utica , Case Manager, Law Enforcement Assist. Diversion ("LEAD"), Social Services , Albany, New York