Customer Service Representative - Utica
Company: Bank of America
Posted on: June 15, 2019
At Bank of America, we're guided by a common purpose to help make
financial lives better by connecting clients and communities to the
resources they need to be successful. Make a difference where it
counts by joining our Consumer Client Services team at Bank of
America. We're looking for skilled people who will advise and
advocate for our clients for their most important service
As part of the Bank of America team, client service representatives
(CSRs) go beyond processing simple account transactions - you'll
listen to client needs and advise on products and services to
support our clients through life events and moments that matter.
Anticipate and resolve client concerns with the goal of exceeding
each client's expectations, no matter how large or small the
request. CSRs work in an inbound client service contact center that
requires sitting and taking calls for the entire shift, with
structured breaks. Being there for our clients is our number one
priority. In order to do that, we need our employees to adhere to
schedules that ensure our clients have every opportunity to connect
with a client service professional in their moments that
As a client service representative, you can look forward to
Working in a professional, fast-paced environment that requires
accuracy, multi-tasking and effectively communicating resolutions
in an efficient manner.
Meeting clients in the moments that matter to fully understand the
need and fully resolve their situation the first time.
Understanding how clients engage with us using online and mobile
technology, financial centers and contact centers to guide them on
ways that we can improve their financial life.
Navigating multiple computer applications while interacting with
Listening to, understanding and providing solutions for our
Incentive opportunities for meeting and/or exceeding critical
A world-class suite of employee benefits, including tuition and
child care reimbursement and employee discount programs.
The Consumer Academy, our world-class training program for Consumer
and Small Business employees, providing access to the tools and
resources you need to invest in your development and build a
successful career at Bank of America.
Potential to own your career growth opportunities.
We'll help you
Get training and on-the-job support from managers who are invested
in your success. You'll receive in- depth classroom training,
including side-by-side live call handling and continued on-the-job
training and coaching.
Learn about core banking products and services we provide through
Bank of America. Understand which products/services will work best
for the client throughout the relationship and how to successfully
resolve client requests using best-in-class tools and
Provide education to clients. Inform and educate clients on how to
conduct simple transactions through self-service technologies that
You're a person who (required skills)
Displays passion, integrity, commitment and drive to deliver a
positive, differentiated service that improves our clients'
Fully understands how life events can impact a client's financial
situation and is prepared to actively advise solutions and
analyze/resolve complex client problems through creative
Has a commitment to excellent attendance and proven reliability and
can work the agreed upon schedule.
Has a dependable team-player attitude with an understanding that
calls must be handled immediately, including weekends and
Communicates effectively and confidently with all clients to make
their financial lives better.
Has the ability to engage with clients - begin a conversation,
anticipate questions, actively share information using plain
language, build rapport and handle objections.
Is comfortable receiving ongoing performance feedback and
Is comfortable with ongoing change and learning new
Has 1+ year of customer/client service experience, including
experience handling difficult client situations.
Has at least an intermediate level of proficiency with computers
and current technology.
You'll be better prepared if you have (desired skills and
1+ year of experience in the banking/financial industry.
1+ year of experience working in a client service call center.
We're a culture that
Is committed to building a workplace where every employee is
welcomed and given the support and resources to build and advance
their careers. Along with taking care of our clients we want to be
a great place for people to work, and we strive to create an
environment where all employees have the opportunity to achieve
Believes diversity makes us stronger so we can reflect, connect to
and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to
help employees achieve their goals, whatever their background or
Is committed to advancing our tools, technology and ways of
working. We always put our clients first to meet their evolving
Believes in responsible growth and is dedicated to supporting
communities around the world by connecting them to the lending,
investing and giving they need to remain vibrant and vital.
2nd shift (United States of America)
Hours Per Week:
40 Associated topics: call center, csr, customer care, platform
support, representative, service agent, service representative,
system support, technical support, telephone
Keywords: Bank of America, Utica , Customer Service Representative - Utica, Sales , Utica, New York
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