Customer Service Representative - Utica
Company: Bank of America
Posted on: May 19, 2019
Job Description:At Bank of America, we're guided by a common
purpose to help make financial lives better by connecting clients
and communities to the resources they need to be successful. Make a
difference where it counts by joining our team at Bank of America.
We're looking for skilled people who will advise and advocate for
our clients for their most important service needs.
As part of the Bank of America team, senior client service
representatives (Sr. CSRs) go beyond processing simple account
transactions - you'll listen to client needs and advise on products
and services to support our clients through life events and moments
that matter. Anticipate and resolve client concerns with the goal
of exceeding each client's expectations, no matter how large or
small the request. Sr. CSRs work in an inbound client service
contact center that requires sitting and taking calls for the
entire shift, with structured breaks. Being there for our clients
is our number one priority. In order to do that, we need our
employees to adhere to schedules to ensure our clients have every
opportunity to connect with a client service professional in their
moments that matter.
As a senior client service representative, you can look forward
--- Working in a professional, fast-paced environment that requires
accuracy, multi-tasking and effectively communicating resolutions
in an efficient manner.
--- Meeting clients in the moments that matter to fully understand
the need and fully resolve their situation the first time.
--- Understanding how clients engage with us using online and
mobile technology, financial centers and contact centers to guide
them on ways that we can improve their financial life.
--- Navigating multiple computer applications while interacting
with the client.
--- Listening to, understanding and providing solutions for our
--- Incentive opportunities for meeting and/or exceeding critical
--- A world-class suite of employee benefits, including tuition and
child care reimbursement and employee discount programs.
--- The Consumer Academy, our world-class training program for
Consumer & Small Business employees, providing access to the tools
and resources you need to invest in your development and build a
successful career at Bank of America.
--- Potential to own your career growth opportunities.
We'll help you
--- Get training and on-the-job support from managers who are
invested in your success. You'll receive in-depth classroom
training, including side-by-side live call handling and continued
on-the-job training and coaching.
--- Learn about core banking products and services we provide
through Bank of America. Understand which products/services will
work best for the client throughout the relationship, and how to
resolve client requests successfully using best in class tools and
--- Provide education to clients. Inform and educate clients on how
to conduct simple transactions through self-service technologies
that benefit them.You're a person who (required skills)
--- Displays passion, integrity, commitment and drive to deliver a
positive, differentiated service that improves our clients'
--- Fully understands how life events can impact a client's
financial situation and is prepared to actively advise solutions
and analyze/resolve complex problems through creative
--- Has a commitment to excellent attendance and proven reliability
and can work the agreed upon schedule.
--- Has a dependable team-player attitude with an understanding
that calls must be handled immediately, including weekends and
--- Communicates effectively and confidently with all clients to
make their financial lives better.
--- Has the ability to engage with clients - begin a conversation,
anticipate questions, actively share information using plain
language, build rapport and handle objections.
--- Is comfortable receiving ongoing performance feedback and
--- Is comfortable with ongoing change and learning new
--- Has 1+ year of customer/client service experience, including
experience handling difficult client situations.
--- Has at least an intermediate level of proficiency with
computers and current technology.
--- Has knowledge with troubleshooting mobile devices and internet
You'll be better prepared if you have (desired skills)
--- 3 years of client service call center or equivalent customer
--- 1+ years of experience in the banking/financial industry.
--- The ability to act as a leader amongst peers and influence as
well as coach effectively to help in the overall success of the
We're a culture that
--- Is committed to building a workplace where every employee is
welcomed and given the support and resources to build and advance
their careers. Along with taking care of our clients we want to be
a great place for people to work, and we strive to create an
environment where all employees have the opportunity to achieve
--- Believes diversity makes us stronger so we can reflect, connect
to and meet the diverse needs of our clients around the world.
--- Provides continuous training and developmental opportunities to
help employees achieve their goals, whatever their background or
--- Is committed to advancing our tools, technology and ways of
working. We always put our clients first to meet their evolving
--- Believes in responsible growth and is dedicated to supporting
communities around the world by connecting them to the lending,
investing and giving they need to remain vibrant and
vital.Shift:2nd shift (United States of America)Hours Per Week: 40
Keywords: Bank of America, Utica , Customer Service Representative - Utica, Sales , Utica, New York
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