UticaRecruiter
the smart solution for Utica jobs

Customer Service Representative

Company: Alorica
Location: Utica
Posted on: September 16, 2018

Job Description:

Location: United States-New York-Utica-5701 Horatio Street Utica 13502
GET TO KNOW ALORICA
At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA?
    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
    Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us.
    But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best.
      So what do you say? Ready to take the next step?
      JOB REQUIREMENTS
      Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS
          Work Environment
          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systemsPhysical Demands
            Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
            DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

            TAKE THE NEXT STEP
            Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.
            You ready? Let s do this.


            About Alorica:

            Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Associated topics: call, call center, customer, customer order, customer service, customer service representative, help desk, representative, service call, telephone activation specialist

            Keywords: Alorica, Utica , Customer Service Representative, Sales , Utica, New York

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Sales Jobs


Call Center Agents
Description: We are the world 039 s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both (more...)
Company: MOMMY JOBS ONLINE
Location: Schenectady
Posted on: 09/23/2018

Virtual Tax Professional - CPA, Enrolled Agent or Attorney
Description: Overview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Albany
Posted on: 09/23/2018

Seasonal Customer Service Representative
Description: The Suburban Contact Center located in Syracuse, NY has several openings for Seasonal Customer Service Representatives. Why Suburban ul li Do you enjoy working for a company that acts with COMMITMENT (more...)
Company: Suburban Propane
Location: Syracuse
Posted on: 09/22/2018


Real Estate Agent - Training Provided
Description: New and Experienced Agents Welcome br br Keller Williams Realty is the number one real estate company in the US in agent count, units sold, and closed sales volume-the three most important metrics (more...)
Company: Keller Williams Realty
Location: Syracuse
Posted on: 09/24/2018

Inbound customer Service Agent
Description: Inbound Customer Service Agent We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer 039 s
Company: MJOL Staffing
Location: Schenectady
Posted on: 09/24/2018

Part Time Sales - Flexible work schedule - Apply Now, Start Within the Week- $15.50 base-appt.
Description: Part Time Sales - Flexible work schedule - Apply Now, Start Within the Week br br br br As we head into the final quarter of the year, we have an immediate need for additional sales representatives. (more...)
Company: Vector Marketing
Location: Syracuse
Posted on: 09/23/2018

Work From Home - Become an AVON Sales Representative-(Part-time/Full-time)
Description: Build your own AVON Business from the comfort of your own home. Whether you are looking for a part-time
Company: Avon
Location: Syracuse
Posted on: 09/23/2018

Sales Agent - Remote
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: Troy
Posted on: 09/24/2018

WORK AT HOME CALL AGENTS
Description: This is a legitimate part time, seasonal home-based position.Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing needs (more...)
Company: MOMMY JOBS ONLINE
Location: Schenectady
Posted on: 09/23/2018

Credentialed Tax Advisor - CPA, Enrolled Agent or Attorney - Seasonal
Description: Overview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Albany
Posted on: 09/23/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

Utica RSS job feeds