UticaRecruiter
the smart solution for Utica jobs

Customer Service Representative (Call Center)

Company: Alorica
Location: Utica
Posted on: September 13, 2018

Job Description:

Location: United States-New York-Utica-5701 Horatio Street Utica 13502 GET TO KNOW ALORICAAt Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTSMinimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plusKnowledge, Skills and Abilities:
        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONSWork Environment
          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical DemandsConstant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEPLet s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.You ready? Let s do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: associate, client, csr, customer care associate, customer service representative, platform support, product support, service, support, technical assistant

            Keywords: Alorica, Utica , Customer Service Representative (Call Center), Sales , Utica, New York

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Sales Jobs


Sales Agent - Remote
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: Troy
Posted on: 09/25/2018

Part Time Customer Sales / Service - start ASAP, flexible schedule (entry level)
Description: Part Time Customer Sales / Service - start ASAP, flexible schedule entry level Entry level positions currently available in customer sales/service roles. Part time and some full time. Our reps set their (more...)
Company: Vector Marketing
Location: Syracuse
Posted on: 09/22/2018

Customer Service Representative
Description: Location: United States-New York-Utica-5701 Horatio Street Utica 13502 GET TO KNOW ALORICAAt Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer (more...)
Company: Alorica
Location: Utica
Posted on: 09/25/2018


Call Center Agents
Description: We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government (more...)
Company: Mommy Jobs Online
Location: Schenectady
Posted on: 09/23/2018

Seasonal Customer Service Representative
Description: The Suburban Contact Center located in Syracuse, NY has several openings for Seasonal Customer Service Representatives. Why Suburban ul li Do you enjoy working for a company that acts with COMMITMENT (more...)
Company: Suburban Propane
Location: Syracuse
Posted on: 09/22/2018

Call Center Agents
Description: We are the world 039 s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both (more...)
Company: MOMMY JOBS ONLINE
Location: Schenectady
Posted on: 09/23/2018

Data Sales Account Manager
Description: Data Sales Account Manager At Pitney Bowes, we do the right thing, the right way.As a a Data Sales Account Manager for Pitney Bowes, you can too.We have amazing people who are the driving force, the inspiration (more...)
Company: Pitney Bowes
Location: Troy
Posted on: 09/22/2018

B2B Virtual Appointment Setter
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Albany
Posted on: 09/23/2018

Event Ticketing & Sales Program
Description: Mommy Jobs Online agents on the Event Ticketing Sales Program will take inbound customer service calls and will talk to buyers and sellers to answer questions and to ensure that every customer interaction (more...)
Company: Mommy Jobs Online
Location: Schenectady
Posted on: 09/25/2018

Insurance - Entry Level Sales Training Provided
Description: About the JobBankers Life is currently hiring Insurance Agents / Insurance Sales Professionals We're looking for motivated leaders with strong management skills, a proven track record of success, and (more...)
Company: Bankers Life
Location: Schenectady
Posted on: 09/22/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

Utica RSS job feeds