UticaRecruiter
the smart solution for Utica jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Utica
Posted on: January 7, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDanielleG when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Utica , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


12G Quarrying Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 As a Quarrying Specialist in the Employer, you'll move mountains, reducing massive rocks to rubble to create gravel and stones for construction (more...)
Company: Army National Guard
Location: Binghamton
Posted on: 01/22/2019

University Police Officers 1, SG-14 - College of Environmental Science and Forestry
Description: Job Description: LOCATION/UNIT: University Police TITLE/SALARY GRADE: University Police Officers 1, SG-14 DURATION: Permanent SALARY: 50,610/annually NOTE: Current or reconstructed salary for state (more...)
Company: College of Environmental Science and Forestry
Location: Syracuse
Posted on: 01/22/2019

ITALIAN INTEREPTER NEEDED
Description: NEED INTERPRETERS FOR TRANSLATION OF DRIVER LICENSE TESTS QUESTIONS WHEN THE TEST TAKER IS TAKING THE
Company: LANGUAGE TODAY
Location: Syracuse
Posted on: 01/22/2019


$16-$35+/Hour Seasonal Jobs Hiring: (Positions Open)
Description: No Experience
Company: Seasonal.FindDreamJobs.com
Location: Schenectady
Posted on: 01/22/2019

Work at home English Tutoring
Description: About Qkids br br Qkids is an interactive online teaching platform that connects English teachers to young language learners in real time with fun, user-friendly software. Founded in 2015, we are (more...)
Company: Qkids
Location: Syracuse
Posted on: 01/22/2019

Albany Biology Tutor Jobs
Description: Albany Biology Tutor Jobs Varsity Tutors has students in Albany looking for Biology tutoring. Varsity Tutors is a live learning platform that connects tutors with students to provide personalized learning. (more...)
Company: Varsity Tutors
Location: Albany
Posted on: 01/22/2019

$16-$35+/Hour Seasonal Jobs Hiring: (Positions Open)
Description: No Experience
Company: Seasonal.FindDreamJobs.com
Location: Syracuse
Posted on: 01/22/2019

Policy Title Typists
Description: We are a national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: Albany
Posted on: 01/22/2019

Senior Security Solutions Architect
Description: Minimum Qualifications:A Bachelor of Science Degree, or equivalent four-year degree, in Computer Science or related IT field.A Master's Degree or Doctorate in Computer Science or related IT field may (more...)
Company: iQuasar LLC
Location: Albany
Posted on: 01/22/2019

25U Signal Support Systems Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 Communication is the pulse of Employer units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the (more...)
Company: Army National Guard
Location: Troy
Posted on: 01/22/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Utica RSS job feeds