Patient Care Representative - Herkimer, NY
Company: UnitedHealth Group
Location: Utica
Posted on: September 21, 2023
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Job Description:
$2,000 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
The Patient Access Associate--welcomes, greets, interviews patients
and/or representatives in person or over the telephone to ensure
their initial experience with the hospital is exceptional;
the--Patient Access Associate--will also obtain the required
demographical and insurance information to ensure proper
billing/reimbursement to the hospital. Secure required signatures
from patients and/or representatives to protect hospital's
interests. Provides excellent patient experience for guests with a
high level of professionalism.
This position is Monday's and Tuesday's 7:30am - 7:30PM, Wednesday
7:30am- 4:00pm, and every other weekend 8:30am-4:30pm.--Our office
is located at 321 E Albany St. Herkimer, NY 13350.
We offer weeks of paid training. The hours during training is to be
discussed
Primary Responsibilities:
Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates,
reverifications as needed
Collects patient co-pays as appropriate and conducts conversations
with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due
Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner
Generates, reviews and analyzes patient data reports and follows up
on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Preferred Qualifications:
--Soft Skills:
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
New York Residents Only: The salary range for New York residents is
$16.00 - $27.31.Pay is based on several factors including but not
limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #RED
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Keywords: UnitedHealth Group, Utica , Patient Care Representative - Herkimer, NY, Other , Utica, New York
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