Customer Relations Specialist
Company: Orkin
Location: Utica
Posted on: January 22, 2023
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Job Description:
Overview:
We Need Your Next-Level Service Mindset at the Best in Pests. -As
part of the Orkin team, you'll be critical to helping our customers
feel we've delivered on our promise. That means building on our
reputation for top-notch service from the industry leader with more
than 120 years of protecting homes and businesses. -Our Customer
Service Specialist position gives you an opportunity to help
customers with your service mindset and your drive to be
accountable to a team that's counting on you. You'll excel with
organizational skills and commitment to accuracy in a fast-paced
dynamic environment. -You'll have more than a job-you'll have a
career with growth potential and benefits that go beyond the
basics. This includes full medical, dental and vision coverage for
you and your family, competitive pay and a 401(k) program. Not to
mention, you'll receive opportunities to volunteer and give back. -
- -With Orkin's award-winning training program, you'll receive all
the tools you need to succeed. That means no industry experience
required to start building your career. Plus, if there's one thing
we know at Orkin, it's that pests keep coming back, and that makes
our industry recession resistant. - - -Ready to start a career with
staying power? Apply now! -
-https://www.youtube.com/watch?app=desktop&v=c8sA3tJt-MU&feature=youtu.be
Responsibilities:
As a Customer Service Specialist, you will be a Subject Matter
Expert and play a pivotal role in ensuring every customer has an
experience that's the best in pests. You will field incoming
requests, schedule service visits and maintain efficient routes
that reduce drive time for Orkin Pros. Leading with empathy and a
service mindset, you'll keep integrity and excellence at the
forefront as you coordinate service, resolve issues and support
overall satisfaction to help your branch maintain and grow
customers. -You will---Answer incoming calls and make outbound
calls to customers to schedule, confirm and follow up on service
appointments.Proficiently navigate a Windows-based & Web-based
system to track routes and optimize current and future
schedules-don't worry, we will train you!Apply expertise developed
in training to schedule appointments for technicians to efficiently
minimize drive time and/or distance as needed and recommend
alternative routes when appropriateUse your sharp listening skills
and probing questions to identify the customer's concern and
evaluate their needsMonitor, update and maintain customer database
with accurate customer information including call details,
disposition of calls, payments, and other resultsReschedule
unserviced accounts within 24 hoursParticipate in quality assurance
processes, programs, and initiativesSafeguards customer's privacy
and other proprietary information -What type of benefits will you
receive? Competitive earningsEstimated starting compensation:
$20.00/hrComprehensive benefits package including medical, dental,
vision, maternity, & life Insurance401(k) plan with company match,
employee stock purchase planPaid vacation, holidays, and sick
leaveEmployee discounts, tuition reimbursement, dependent
scholarship awardsIndustry leading, quality, comprehensive training
program -Why should you choose Orkin? Founded in 1901, Orkin is a
global residential and business service provider who provides the
most accurate, comprehensive, and efficient pest management
services for both residential and commercial customersThe Pest
Management Industry is growing - and is a recession resistant line
of businessYou have a service-oriented mindset that leads you to
build loyalty and trust with clientsYou hold yourself responsible
to commitmentsYou value being part of a teamYou want to join a
company that supports the communityOrkin is financially stable and
growing as the largest subsidiary of Rollins, , (NYSE: ROL),
headquartered in Atlanta, GAAre you ready to join the Best in
Pests?
Qualifications:
What do you need to be successful?Previous experience in Customer
Service or Sales preferred High School Diploma or equivalent
requiredAbility to pass a drug screen and background check is
requiredExcellent interpersonal and communication skillsBasic
computer skills in various software and web-based
applicationsProficient in Microsoft OfficeStrong attention to
detail and follow throughDemonstrated ability to prioritize tasks
and manage time efficientlyWhat will my work environment be like?
-Candidates must meet physical job requirements and safely perform
the job duties with or without accommodations:Must be comfortable
sitting at a desk and working with a computer, keyboard, telephone,
and other office equipment for extended periods of time. -Be able
to regularly lift and/or move up to 25 pounds. -Orkin is an Equal
Opportunity/Protected Veterans/Individuals with Disabilities
Employer
Keywords: Orkin, Utica , Customer Relations Specialist, Other , Utica, New York
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