Under the supervision of the Boat Manager, manage and provide
daily direction to the associates in the Boat Service area within a
Bass Pro Shops or Free Standing Store to include inventory control,
service, warranty, rigging, delivery, detail and parts
Support the Boat Manager in the achievement of the department's
or dealership's financial goals for the Service area to include
Service and Parts Sales, Gross Margin, Inventory Shrinkage and
Provide daily supervision and direction to the associates in the
Schedule and assign all service, rigging and warranty work
orders; ensure work orders are completed to the customer's
satisfaction on a timely basis.
Maintain and constantly strive to increase associate
Maintain a safe, clean and secure work environment.
Support a strong commitment to world class customer service and
ensure a pleasant and productive shopping experience for all
Assist the Boat Manager to staff the Service area with customer
oriented associates; participate in interviewing and make
recommendations for selection; coordinate training; consult with
Boat Manager and give input on preparation of performance
appraisals; prepare weekly work schedules; coach and motivate
associates to promote positive customer relations and a productive
team-oriented work environment.
Resolve customer and associate opportunities with Boat
Assist the Boat Manager with coordination of all "Special
Events" to include Boat Shows, Classic events and / or other on or
off-site promotional activities.
Manage and ensure accuracy of unit and parts inventories.
Ensure warranty claims are created, submitted and warranty
payments received on a timely basis.
Ensure products are properly detailed and unit deliveries are
conducted in a friendly and professional manner as scheduled.
- Assist the Boat Manager in executing other Supervisory
responsibilities in accordance with the Company's policies and
applicable laws, including: interviewing; training; planning;
assigning and directing work; measuring and evaluating performance;
addressing complaints and resolving problems; maintaining a
positive, harassment free working environment for all
Education and/or Experience
2-4 years in Retail Boating or similar industry; Supervisory
experience is a plus
Mathematical Skills / Reasoning Ability
Ability to calculate figures and amounts such as discounts,
commissions and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to
questions from Managers, associates, customers and the general
Ability to conduct meetings and presentations to groups
Other Knowledge, Skills and Abilities
Proficiency with PC-based word processing, spreadsheets, data
based management and electronic point of sale and inventory
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working
relationships with co-workers, associates, customers and with the
Bass Pro Shops