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General Manager

Company: DELTA UTICA
Location: Utica
Posted on: June 4, 2021

Job Description:

We are seeking a professional and customer-focused General Manager to oversee our hotel operations.  Our ideal General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, the proven skills to oversee all operations activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience and create an team atmosphere that promotes learning and excellence.

Job Requirements

* The General Manager will provide exceptional customer service to all hotel guests, making their stay memorable while achieving company and Brand goals. * Ensures that all standard operating procedures, federal, state and local regulations with regard to associates, security, cash handling, guest relations and safety are followed. * Maintains and improves property standards and service to ensure guest satisfaction. * The General Manager will develop annual budget, marketing plan and capital expenditure plans. * Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. * Prepare and submit on a timely basis operational reports on performance metrics on financials, brand compliance and associate performance. * Ensure property hiring and all employee practices comply with company and legal requirements. * Hires, trains, and directs associates and managers as necessary keeping them well versed in all policies and procedures. * Accompany Sales team on sales calls and lead the sales effort. * The General Manager will become involved in community events and meetings. * Remain highly visible and be readily available for guests at all times. * Thoroughly understand and implement the Brand service culture. * Support team members to ensure the team's entire workload is completed daily. *  Perform other duties as required. * Ability to gain knowledge of hotel systems and programs as well as math skills. * Ability to train other employees and assess/evaluate their performance in a fair and consistent manner. * Ability to supervise, train and motivate hourly associates within your department. * Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. * Ability to make decisions with only general policies and procedures available for guidance. * Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.   

QUALIFICATION STANDARDS:

 

Education

* Hotel Management, General Business degree preferred. * A minimum of two years as a Hotel General Manager. * Previous Marriott or full service brand experience a plus. PHYSICAL DEMANDS

* Work tasks may be performed indoors and outdoors. For indoor roles, temperature is moderate and controlled by hotel environmental systems. * Walking and standing are required a majority of the working day. Length of time of these tasks may vary from day to day and task to task. * Most tasks are performed independently or in a team environment. * Must be able to lift up to 15 lbs. * Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Keywords: DELTA UTICA, Utica , General Manager, Other , Utica, New York

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