Franchised General Manager

Company: Marriott International
Location: Utica
Posted on: June 4, 2021

Job Description:

Posting Date May 11, 2021

Job Number 21045680

Job Category Administrative

Location Delta Hotels Utica, 200 Genesee Street, Utica, New York, United States VIEW ON MAP

Brand Delta Hotels & Resorts

Schedule Full-Time

Relocation? Y

Position Type Management

Located Remotely? N

Additional Information: This hotel is owned and operated by an independent franchisee, United Capital Corp. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

We are seeking a professional and customer-focused General Manager to oversee our hotel operations. Our ideal General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, the proven skills to oversee all operations activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience and create a team atmosphere that promotes learning and excellence. The General Manager will be responsible for implementing successful strategies to achieve hotel profitability through revenue generation, cost control, guest satisfaction and developing employees. Play pivotal role in the sales efforts, meeting top clients, assisting in closing business and setting comprehensive sales strategies and tactics to achieve financial results. Mentor executive leadership team in implementing labor controls, check book accounting and service standards that drive efficiency and high performance. The position is active in the community and building long term relationships within the community is essential. Maintain the asset for ownership ensuring that cleanliness and maintenance standards are constantly be addressed.

Job Requirements

• The General Manager will provide exceptional customer service to all hotel guests, making their stay memorable while achieving company and Brand goals.
• Ensures that all standard operating procedures, federal, state and local regulations with regard to associates, security, cash handling, guest relations and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction.
• The General Manager will develop annual budget, marketing plan and capital expenditure plans.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Prepare and submit on a timely basis operational reports on performance metrics on financials, brand compliance and associate performance.
• Ensure property hiring and all employee practices comply with company and legal requirements.
• Hires, trains, and directs associates and managers as necessary keeping them well versed in all policies and procedures.
• Accompany Sales team on sales calls and lead the sales effort.
• The General Manager will become involved in community events and meetings.
• Remain highly visible and be always readily available for guests.
• Thoroughly understand and implement the Brand service culture.
• Support team members to ensure the team's entire workload is completed daily.
• Perform other duties as required.
• Ability to gain knowledge of hotel systems and programs as well as math skills.
• Ability to train other employees and assess/evaluate their performance in a fair and consistent manner.
• Ability to supervise, train and motivate hourly associates within your department.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.

This company is an equal opportunity employer.

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Keywords: Marriott International, Utica , Franchised General Manager, Other , Utica, New York