UticaRecruiter Since 2001
the smart solution for Utica jobs

Contact Tracer

Company: Public Consulting Group
Location: Utica
Posted on: January 9, 2021

Job Description:

New York State will hire and train a team of staff working remotely to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform COVID-19 contact tracing in communities across NYS. The aim of this initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals, as appropriate in cooperation with the LHD. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. This will fortify efforts to control the pandemic in NYS.General Summary:The Contact Tracer will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. Contact Tracers will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures provided by NYS. They will also comply with Department training regarding confidential information related to personal information. COVID-19 Contract Tracers will be required to work a minimum of 20 hours per week.

  • Work in collaboration with the Case Investigator from the local health department (LHD).
  • Call contacts of newly diagnosed cases.
  • Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
  • Collect and record information on symptoms and needs into the CRM with accuracy.
  • Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.
  • Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
  • Maintain daily contact with Team Supervisor.
  • The position is considered temporary with a one-year engagement expected and the possibility to extend as needed.
  • The contact center will operate 7 days a week between the hours of 9am and 7pm. Evening and/or weekend work may be required.Minimum Qualifications:
    • High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred.
    • Must be a NYS resident.
    • Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.
    • Employment is contingent on completion of a background check by NY State.
    • Own telephone, computer, wireless internet (WiFi) and electronic equipment. (A partial reimbursement to maintain unlimited phone and data access will be provided.)
    • Must have access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job.
    • A headset is preferred.Preferred Skills:
      • Ability to exhibit a professional, positive attitude and independent work ethic.
      • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
      • Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified.
      • Excellent organizational and communication skills.
      • Sound judgment required.
      • Ability to handle confidential information with discretion and professionalism.
      • Proficiency with computers and data entry into electronic tracking systems.

Keywords: Public Consulting Group, Utica , Contact Tracer, Other , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Travel Speech Language Pathologist - $1,700 per week
Description: Med Travelers is seeking a travel Speech Language Pathologist for a travel job in Minoa, New York.Job Description Requirements ul li Specialty: Speech Language Pathologist li Discipline: Therapy (more...)
Company: Med Travelers
Location: Minoa
Posted on: 01/17/2021

Flexible Schedule - Shop and Deliver
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart Shoppers
Location: Sandy Creek
Posted on: 01/17/2021

Make up to $19/hour - Deliver with DoorDash
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Poland
Posted on: 01/17/2021


Supplement Your Income - Shop and Deliver
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: Watertown
Posted on: 01/17/2021

Make up to $19/hour - Deliver with DoorDash
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Oriskany
Posted on: 01/17/2021

Certified Automotive State Inspector
Description: Geared for the Driven-------------- Safety is always top of mind for Valvoline Instant Oil ChangeSM VIOC , and we want you to know that we are working hard to protect our team members and our guests (more...)
Company: Valvoline Instant Oil Change
Location: Auburn
Posted on: 01/17/2021

Assistant Superintendent
Description: Fayetteville-Manlius CSD now accepting applications for: Assistant Superintendent for Special Services br Full Time 12 Month br Application Deadline: 01/29/2021 br Start Date: 07/01/2021 br (more...)
Company: Fayetteville-Manlius CSD
Location: Manlius
Posted on: 01/17/2021

Make up to $19/hour - Deliver with DoorDash
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Rome
Posted on: 01/17/2021

Food Store Delivery (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: Fort Drum
Posted on: 01/17/2021

Food Store Delivery (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: Fayetteville
Posted on: 01/17/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Utica RSS job feeds