UticaRecruiter Since 2001
the smart solution for Utica jobs

Contact Tracer - Bilingual Spanish

Company: Public Consulting Group
Location: Utica
Posted on: January 8, 2021

Job Description:

New York State will hire and train a team of staff working remotely to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform COVID-19 contact tracing in communities across NYS. The aim of this initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals, as appropriate in cooperation with the LHD. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. This will fortify efforts to control the pandemic in NYS.General Summary:The Contact Tracer will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. Contact Tracers will maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise. Contact Tracers are required to follow set scripts and adhere to policies and procedures provided by NYS. They will also comply with Department training regarding confidential information related to personal information. COVID-19 Contract Tracers will be required to work a minimum of 20 hours per week.

  • Work in collaboration with the Case Investigator from the local health department (LHD).
  • Call contacts of newly diagnosed cases.
  • Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
  • Collect and record information on symptoms and needs into the CRM with accuracy.
  • Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.
  • Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
  • Maintain daily contact with Team Supervisor.
  • The position is considered temporary with a one-year engagement expected and the possibility to extend as needed.
  • The contact center will operate 7 days a week between the hours of 9am and 7pm. Evening and/or weekend work may be required.Minimum Qualifications:
    • High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred.
    • Must be a NYS resident.
    • Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.
    • Employment is contingent on completion of a background check by NY State.
    • Own telephone, computer, wireless internet (WiFi) and electronic equipment. (A partial reimbursement to maintain unlimited phone and data access will be provided.)
    • Must have access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job.
    • A headset is preferred.Preferred Skills:
      • Ability to exhibit a professional, positive attitude and independent work ethic.
      • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
      • Ability to show empathy to distressed individuals and assist with identifying solutions to problems identified.
      • Excellent organizational and communication skills.
      • Sound judgment required.
      • Ability to handle confidential information with discretion and professionalism.
      • Proficiency with computers and data entry into electronic tracking systems.

Keywords: Public Consulting Group, Utica , Contact Tracer - Bilingual Spanish, Other , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Coca Cola
Description: Easy Application
Company: Coca Cola.com
Location: Painted Post
Posted on: 01/19/2021

Get New Carpenter Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Watertown
Posted on: 01/19/2021

Get New Handyman Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Massena
Posted on: 01/19/2021


Want A Quick $350 Today?
Description: 1 Enter Email 2
Company: MoneyAtHome
Location: Massena
Posted on: 01/19/2021

Make up to $19/hour - Deliver with DoorDash
Description: Job Description Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Clinton
Posted on: 01/19/2021

Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Geneva
Posted on: 01/19/2021

Licensed Automotive Inspector
Description: Geared for the Driven Safety is always top of mind for Valvoline Instant Oil Change SM VIOC , and we want you to know that we are working hard to protect our team members and our guests with our stay-in-your-car (more...)
Company: Valvoline Instant Oil Change
Location: Cicero
Posted on: 01/19/2021

Make up to $19/hour - Deliver with DoorDash
Description: Job DescriptionYour time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Waterloo
Posted on: 01/19/2021

High Demand For Quality Window Pros - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Clinton
Posted on: 01/19/2021

Part-Time Delivery - Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Philadelphia
Posted on: 01/19/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Utica RSS job feeds