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Front Desk Rep - Full-Time

Company: Red Roof Inn
Location: Utica
Posted on: March 20, 2020

Job Description:

WHO IS OUR IDEAL CANDIDATE?* Someone to help our guests! Show off your city and be the tour guide for the guests - send them to your local favorites.* Make an impact on your guests by making each experience unique and tailored to them.* Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?* Empowered individuals are our favorite - be your bold self.WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?* Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests* Takes reservation requests and making adjustments to reservations as needed* Works with Hotel Management and other team members to provide an excellent guest experience* Uses our front desk computer system to complete customer transactions and run reports* Communicates with the housekeeping team to be aware of room availability or guestsQUALIFICATIONS* HS Diploma or equivalent work experience* 1-2 years in a previous customer service position* Basic office skills (i.e. math, cash handling, computer skills, etc.)

Keywords: Red Roof Inn, Utica , Front Desk Rep - Full-Time, Other , Utica, New York

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