UticaRecruiter Since 2001
the smart solution for Utica jobs

Senior Technical Support Engineer

Company: Job Juncture
Location: Utica
Posted on: November 9, 2019

Job Description:

Senior Technical Support Engineer (Level III)
Reports to: --Technical Manager
Shift: M F, 8:00am 5:00pm, overtime and schedule changes as needed
Location: Clinton, NY
Travel: --20 40% to local facilities, domestic and international overnight travel

POSITION SUMMARY:
The Sr. Technical Support Engineer (Technical Support Engineer III) is a high-level, senior member of our team. They command a very high degree of proficiency in--electronics assembly materials and processes. Specifically, this person is highly-skilled with SMT processes and techniques, SMT equipment, general soldering for electronics assembly, solder alloys, and solder fluxes. The Sr. Technical Support Engineer also has a highly-developed network within the global electronics assembly industry (co-suppliers, customers, industry associations, colleagues, and more). They are responsible for providing leading edge, high level technical support to Indium Corporations customers, potential customers, and sales staff. Due to their senior position and experience, their role also includes conceiving and devising projects, assisting with staff career development, marketing guidance, and more. The Sr. Technical Support Engineer has learned, mastered, and demonstrated unique and specific skills and information throughout their career. They are responsible for at least one sales territory and for leading other engineers. They train and evaluate colleagues on unique and general information.--
--RESPONSIBILITIES:
Provide expert technical assistance and guidance to Indium Corporations customers and potential customers to resolve--soldering process-related issues
Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium
Corporation, to develop strategies to maintain existing accounts and to acquire new business
High-level customer engagement, providing insightful, advanced technical solutions.
Excellent project management and planning, including 6-sigma, GANTT charts, discerning value in data.
High skill level with customers' production equipment.
Utilize in-depth knowledge of Indium Corporations materials and surface mount technology (SMT) process, coupled with--knowledge and capability in statistical analysis and DOEs, to optimize the use of Indium Corporations soldering materials--in the customers process
Provide product and process training to customers, within Indium Corporations, and at industry conferences
Using Indium Corporations SimLab, as well as equipment at equipment partner sites, execute process optimization,--product characterization and benchmark testing of Indium Corporations soldering materials to meet/exceed defined--performance requirements
Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers
Provide technical support to Indium Corporations Marketing department in the development of new materials and test--methods to characterize them
Provide technical support to Indium Corporations Marcom department in the development of promotional materials such--as literature, websites, exhibits, etc.
Communicate technical insights and product performance data collected from customer visits and --evaluations to pertinent--departments within Indium Corporation including R&D, Quality, Manufacturing and Technical Support

RESPONSIBILITIES Contd:
Assist in the development of internal and external test methods
Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering
processes and SMT industries, including, but not limited to, solder paste printing, dispensing, 3-D inspection, placement,
reflow, dipping, X-Ray, ICT, and rework
Participate in new product development, including: new product ideation, scale-up, beta testing, and rollout
Responsible for technical support services for at least one sales territory
Trains and evaluates colleagues on unique and general information
Demonstrates leadership of corporate cultural values, including The Indium Way.
Disseminate/share key technical knowledge within Indium Corporation via reports and/or participation in weekly/monthly
group meetings
Participate in applicable professional societies, industry consortia, and industry standards development groups to promote
Indium Corporations image, maintain contact with industry leaders/experts and determine performance requirements for
Indium Corporations new and existing materials
Build strong technical relationships with targeted individuals at Indium Corporations largest current and target customers
Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers,
as well as in support of new product introductions
Perform other duties and special projects as assigned

REQUIREMENTS:
Technical undergraduate degree (BS in Engineering, Chemistry, Physics, Metallurgy, or Materials Science)
15 years of direct technical experience in applied materials science, electronics assembly techniques, and/or electronics
assembly technical service
Demonstrated technical competency
Strong interpersonal, communication and presentation skills
Ability to work , with ease, with executive-level counterparts
Strong alignment with the corporate and departmental missions.
Ability to work cooperatively and effectively in a cross-functional team environment
Ability to travel with limited notice
Proficient in Word, Excel, PowerPoint
Experience with JMP or Minitab, preferred
Special consideration given to candidates with language skills in Spanish and/or Chinese

Keywords: Job Juncture, Utica , Senior Technical Support Engineer, IT / Software / Systems , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Developer (.Net)
Description: Formativ Health is seeking a talented and versatile Senior Software Developer to help us improve and scale our Patient Engagement Portal Software platform. Ideal candidates will have a Self-Driven independent (more...)
Company: Formativ Health
Location: Albany
Posted on: 11/23/2019

Active Directory Expert
Description: Active Directory expert. Deep
Company: DISYS - Digital Intelligence Systems, LLC
Location: Syracuse
Posted on: 11/17/2019

Software Engineer - C++ / Linux
Description: Major and well established company with a good working culture has an opportunity in the southern portion of upstate NY for a Software Engineer. In this role will be responsible for contributions to the (more...)
Company: Cameron Craig Group
Location: Binghamton
Posted on: 11/23/2019


12T Technical Engineer
Description: Job Description br br Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, (more...)
Company: Army National Guard
Location: Binghamton
Posted on: 11/23/2019

Product Owner (Web and Mobile, End to End)
Description: Product Owner Web and Mobile, End to End br Job Title: Product Owner Web and Mobile, End to End Job Location: Schenectady, NYSalary: 70k- 100k DOE, Benefits, 401k, Partial RemoteRequirements: 3 (more...)
Company: CyberCoders
Location: Schenectady
Posted on: 11/23/2019

Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Junior Software Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: Albany
Posted on: 11/22/2019

Software Engineer
Description: Software Engineer br If you are a Software Engineer that is comfortable swimming across lanes when it comes to tech stack, please read on We are a digital platform and product development professional (more...)
Company: CyberCoders
Location: Albany
Posted on: 11/19/2019

25B Information Technology Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and (more...)
Company: Army National Guard
Location: Syracuse
Posted on: 11/22/2019

Embedded Software Engineer
Description: br Major leading company with a good working culture has an opportunity for an Embedded Software Engineer at their site in the southern region of upstate NY to support the portfolio of current product (more...)
Company: Cameron Craig Group
Location: Syracuse
Posted on: 11/23/2019

Telecommunications Account Manager
Description: Telecommunications Company. Generate new customers within assigned territory Service and expand business of existing customer base Serve as a single point of responsibility for customer requests and requirements (more...)
Company: Professional Search
Location: Albany
Posted on: 11/23/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Utica RSS job feeds