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Technical Support Analyst

Company: NPAworldwide Recruitment Network
Location: Utica
Posted on: November 15, 2021

Job Description:

JOB DESCRIPTION

Job #: 44238 Title: Technical Support Analyst Job Location: Utica, New York - United States Employment Type: Salary: $45,000.00 - $55,000.00 - US Dollars - Yearly Employer Will Recruit From: Regional Relocation Paid?: NO WHY IS THIS A GREAT OPPORTUNITY? Culture (great place to work):
Stable - $1.3 billion in assets
The feeling that what you DO every day matters and MAKES a difference
Business casual - pretty much all year long
Growth opportunities for every level of employee
Benefits package including pension and 401k
10 holidays
JOB DESCRIPTION

Responsibilities:

  • Serve as first point of contact for support desk (password resets, equipment troubleshooting).
  • Escalate tickets as necessary.
  • Track progress and resolution of customer issues thru ticketing system.
  • Provide on-call support for non-business hours.
  • Image computers, set up desktops, monitors, and desk phones. QUALIFICATIONS MUST have:
    • Minimum Associated Degree
    • 3-5 years` experience with troubleshooting, problem solving.
    • Knowledgeable with Microsoft Office Suite
    • Excellent communication skills Education:
      University - Associate`s Degree/Graduate Diploma/2 Years

Keywords: NPAworldwide Recruitment Network, Utica , Technical Support Analyst, IT / Software / Systems , Utica, New York

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