Overnight Guest Services Manager (QUEENSBURY)

Company: Great Escape and Great Escape Lodge
Location: Queensbury
Posted on: March 16, 2026

Job Description:

Overview: The overnight lodge coordinator will work both as a front desk agent and will support overnight needs throughout the hotel. This position will supervise overnight tasks such as; night audit, room calls, security concerns, housekeeping needs including; laundry, stocking housekeeping closets, maintaining common areas, greeting and registering guests into and out of the hotel in a courteous and professional manner. Will provide information and assistance to all resort guests. Responsibilities: What You Will Be Doing Maintain an environment of professionalism To adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Use problem-solving skills to professionally handle any guest issue, question, or concern Perform other duties as assigned by management How You Will Do It To adhere to PCI compliance procedures Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out Proper distribution of guest keys and staff keys Completes daily duties as outlined on Night Audit Checklist Answer telephone calls from internal and external guests/customers as well as inter-departmental calls. Compliance with communication protocols for telephone and email Clean guest suites thoroughly and timely to maintain the hotel's standards Keeping carts and closets stocked, clean and free of trash Ensure that all room linen is cleaned and folded Maintaining chemical closets clean and stocked Protect employees, guests, and company property Enforce resort policies and procedures Perform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessary Patrol and inspect assigned areas of the resort Keep unauthorized personnel out of restricted areas Rapidly respond to active alarms, medical calls, and other emergency situations Monitor all areas for safety hazards, including fire, theft, and vandalism Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system Work alongside law enforcement and other emergency service providers. Why work with us? Flexible scheduling – work as little or as much as you want Paid training Advancement opportunities Free admission to ALL Six Flags parks, including White Water Bay Free tickets for friends and family Discounts on passes, food, and merchandise Exclusive employee events Fun rewards, benefits, and more! Pay Range: $20-$22/hr Qualifications: What You Will Need Must be at least 18 years old For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook) Knowledge of Opera software preferred Prior guest services experience required Should have an enthusiastic and service-oriented attitude Must be able to perform tasks safely and adhere to company policy Possess or have the ability to obtain, and maintain, a New York State Security Guard License Successfully complete background pre-screening Ability to share all possible hotel and waterpark knowledge as trained Ability to handle multiple tasks in a fast paced environment Possess organizational skills and attention to detail Must be able to work weekends, holidays, and other shifts as necessary Must be available to work overnight shift (11pm – 7am) Must be able to work independently acting with integrity. Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbs

Keywords: Great Escape and Great Escape Lodge, Utica , Overnight Guest Services Manager (QUEENSBURY), Hospitality & Tourism , Queensbury, New York