HOTEL Front Desk Rep - Full Time- Be the First Impression!

Company: Red Roof Inns
Location: Utica
Posted on: May 24, 2023

Job Description:

*WHO IS OUR IDEAL CANDIDATE?*


* Someone to help our guests! Show off your city and be the tour guide for the guests - send them to your local favorites.

* Make an impact on your guests by making each experience unique and tailored to them.

* Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?

* Empowered individuals are our favorite - be your bold self.

* Schedule should be flexible and be available on weekends and Holidays.


*WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?*


* Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests

* Takes reservation requests and making adjustments to reservations as needed

* Works with Hotel Management and other team members to provide an excellent guest experience

* Uses our front desk computer system to complete customer transactions and run reports

* Communicates with the housekeeping team to be aware of room availability or guests


*QUALIFICATIONS*


* HS Diploma or equivalent work experience

* 1-2 years in a previous customer service position

* Basic office skills (i.e. math, cash handling, computer skills, etc.)


*Behaviors*

Preferred

* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Location: 20 Weaver St,Utica,New York,13502,United States, Utica, NY 13502


Job Type: Full-time

Keywords: Red Roof Inns, Utica , HOTEL Front Desk Rep - Full Time- Be the First Impression!, Hospitality & Tourism , Utica, New York