Concierge

Company: The Grand at Utica
Location: Utica
Posted on: January 16, 2023

Job Description:

The Grand at Utica - Nursing Home Concierge AT YOUR SERVICE - Full-time Tues.-Sat - 10am-6pm
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The Grand at Utica is looking to hire a Concierge to enhance the Hospitality in our Skilled Nursing Facility.
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JOB SUMMARY: The Concierge is responsible for coordinating guest hospitality services for residents and family members within the facility. This position is a key stakeholder in creating a positive service environment. The successful candidate will create and maintain a strong, cross-functional staff relationship; by encouraging communication, dedication to customer service and a commitment to quality improvement. This position is responsible for collaborating and establishing high performance work teams and autonomous multi-skilled teams with total process ownership. This position comes with significant challenges, responsibilities and expectations. It also offers opportunities to work directly with local and corporate leadership teams to develop, maintain and exceed The Grand Healthcare System service experience and the culture within the facility.
ESSENTIAL DUTIES:

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• Assists in developing follow-up procedures for identified room for improvement areas.
  
• Responsible for leading both the Concierge and the Grand Experience Programs through our values and service standards. i.e. teamwork and innovation.
  
• Greet and direct guests, visitors, and staff; handle questions/concerns efficiently.
  
• Assess customer needs and limitations by making decisions on type and quality of information to provide which may include but not limited to; Assist guests with faxes, email and iPad needs, food requests, flower orders, library and movie requests.
  
• Manage difficult or emotional customer situations and identifies and resolves problems in a timely manner.
  
• Respond to all guests' requests for assistance while maintaining Guest privacy and dignity at all times as well as guest confidentiality.
  
• Model positive team behaviors, smile, consistently demonstrate friendliness and express a genuine caring attitude toward guests.
  
• Escort guests as needed.
  
  Why you're a good candidate:
  
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  • Requires minimal supervision on a daily basis and demonstrates willingness to make decisions and take action.
    
  • Exhibits sound and accurate judgment and supports and explains reasoning for decisions.
    
  • Demonstrate ability to work with others in a professional atmosphere.
    
    Qualifications/Requirements:
    
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    • Experience with seniors, health care and service delivery.
      
    • Customer Service/Hospitality background-emphasis highly preferred.
      
    • Strong verbal and written communication skills required.
      
    • Proficient with Microsoft Office.
      
    • Ability to work well with others in a fast paced dynamic environment.
      
      Location:
      
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      • Utica, NY
        

Keywords: The Grand at Utica, Utica , Concierge, Hospitality & Tourism , Utica, New York