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Guest Services Specialist

Company: Helio Health, Inc.
Location: Utica
Posted on: January 8, 2022

Job Description:

Guest Services SpecialistFull TimeUtica, NY, USHelio Health is dedicated to transforming the lives of those struggling with substance abuse and mental health disorders. We're dedicated to treating the whole person, not just the symptoms of addiction and mental illness. This includes general healthcare, housing services, training and family support. It's a comprehensive approach that we believe leads to a more successful transition to a life of healing, hope and recovery.In addition to Helio Health's comprehensive benefits package, all Full-Time Guest Services Specialists are eligible for a $1,500 Sign-On incentive!Job Description:The Guest Services Specialist position assists in orientating patients, manage ongoing needs throughout the patients stay in the program and prepare and maintain the facility for use and cleanliness.In this position you will assist with admission process of program including orientating patients to the facility, responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.The Guest Services Specialist will demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.Assist with crisis intervention activities, as requested.You will also ensure the facility is maintained in a clean and safe manner at all times.Other duties as assigned by supervisor.Physical Requirements: Must have good visual acuity and hearing with fluency in the English language (specific vision abilities required: close vision, distance vision, depth perception, and ability to adjust focus).Speech and hearing sufficient for effective and constant in-person and telephone communication.Minimum physical effort is required, with occasional lifting up to 30 pounds.Ability to bend, stand, sit, stoop, reach, push and pull on a daily and/or regular basis.Ability to sit for extended periods of time.Finger manipulation and hand coordination for constant computer use.Ability to pass test for illicit substances.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising efficiency and work-flow.Qualifications: High School Graduate/Equivalency Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process Ability to relate effectively with staff, patients and the professional community Good oral and written communication skills Sound judgment and cultural competency Proficiency with basic computer applicationsValid NYS Driver's license requiredHelio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local Law.

Keywords: Helio Health, Inc., Utica , Guest Services Specialist, Hospitality & Tourism , Utica, New York

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