Customer Service Representative - Remote

Company: Talent World Group
Location: Utica
Posted on: November 12, 2021

Job Description:

Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Centre. We are a truly people's company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future! We are looking for English speaking Talents from the United States to work with us on a Premium Contact Centre project within the US market We are looking for you in case you have:

• Contact Centre (Inbound/Outbound) or other Inbound/Outbound Customer Service Experience (2yrs+)
• Full-time availability (40hr/week) for the initial 4 week training
• Strong user level of Computing Skills
• You strive for excellence and find your happiness in helping others
• English from the United States is your mother tongue
• You're based in the USA
• College or University Degree is an advantage What You Will Do:
  • You are the first line of contact for members and must make each contact exceptional
  • Represent our client's services in a professional, member-centric manner
  • Provide timely response to members requests
  • Gather information to determine member eligibility and appropriate course of action
  • Manage the relationship for inbound member calls
  • Respond and interact with members during challenging times
  • Document within and navigate multiple internal computer systems while providing exceptional quality
  • Demonstrate empathy, actively listen and effectively communicate with members
  • Document key information clearly and concisely on customer account and our client's software system regarding information provided, received, or action taken
  • Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures
  • Identify opportunities for improved member experience and provide feedback with member service improvement recommendations Requirements What we need from you: Internet:
    • Broadband internet connection
    • Ethernet based LAN connection Hardware Requirements:
      • Processor: 1.8Ghz upwards (64bit preferable)
      • RAM: 4 GB RAM upwards
      • Available Storage: 10Gb minimum
      • Preferred Resolution: 1920x1080
      • Wired USB Headset Operating System:
        • Microsoft Windows: 10 upwards Benefits
          • Home-based working
          • Freelance contract with the possibility of choosing your own schedule
          • Opportunity to join future projects
          • Long term cooperation agreement
          • Career development
          • Gamification program (make more money by the hour, earn paid holidays)

Keywords: Talent World Group, Utica , Customer Service Representative - Remote, Hospitality & Tourism , Utica, New York