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Customer Service Team Member (Remote)

Company: Rowan Chiropractic Clinic
Location: Utica
Posted on: January 12, 2021

Job Description:

Functions:

  • Answer phones in a friendly manner using information script
  • Greet members, sign up and tour new members, log amenities and communicate updates and events to members and guests
  • Respond to member questions and concerns in a timely and professional manner
  • Process beverage or merchandise purchases through the point of sale system
  • Promote our unique fitness instruction classes-- to our active members and our new members
    • Assist in emergency medical situations
    • Enforce club policies and procedures with members
    • Track club KPIs to include guest counts, cancels, info calls
    • Uphold integrity and security of member documents and sensitive information
    • Keep the front desk area and lobby clean and orderly
    • Provide cleaning support throughout the facility as required by management
    • Additional responsibilities may be requiredJob Requirements:
      • Customer service experience is required
      • High school diploma/GED equivalent required
      • Must be 18 years of age or older
      • Basic computer proficiency
      • Ability to interact in a positive and professional manner with members and co-workers
      • Represent Company's Mission and Core ValuesPhysical Demands:
        • Frequent climbing, balancing, kneeling and crouching during shift
        • Continual reaching with hands/fingers/arms during shift

Keywords: Rowan Chiropractic Clinic, Utica , Customer Service Team Member (Remote), Hospitality & Tourism , Utica, New York

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