Customer Service Team Member (Remote)

Company: Rowan Chiropractic Clinic
Location: Utica
Posted on: January 12, 2021

Job Description:

Functions:

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, log amenities and communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes-- to our active members and our new members
  • Assist in emergency medical situations
  • Enforce club policies and procedures with members
  • Track club KPIs to include guest counts, cancels, info calls
  • Uphold integrity and security of member documents and sensitive information
  • Keep the front desk area and lobby clean and orderly
  • Provide cleaning support throughout the facility as required by management
  • Additional responsibilities may be requiredJob Requirements:
    • Customer service experience is required
    • High school diploma/GED equivalent required
    • Must be 18 years of age or older
    • Basic computer proficiency
    • Ability to interact in a positive and professional manner with members and co-workers
    • Represent Company's Mission and Core ValuesPhysical Demands:
      • Frequent climbing, balancing, kneeling and crouching during shift
      • Continual reaching with hands/fingers/arms during shift

Keywords: Rowan Chiropractic Clinic, Utica , Customer Service Team Member (Remote), Hospitality & Tourism , Utica, New York