? Urgent: Patient Access Representative - Little Falls, NY
Company: Optum
Location: Little Falls
Posted on: July 5, 2025
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Job Description:
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together. The Patient
Access Representative is responsible for providing patient-oriented
service in a clinical or front office setting; performs a variety
of clerical and administrative duties related to the delivery of
patient care, including greeting, and checking in patients,
answering phones, collecting patient co-pays and insurance
payments, processing paperwork, and performing other front office
duties as required in a fast-paced, customer-oriented clinical
environment. This position is full-time, Monday - Friday. Employees
are required to work evenings 3 PM – 11 PM and every other weekend.
Our office is located at 140 Burwell Street Little Falls, NY 13365
We offer 4-6 weeks of on-the-job training. The hours of the
training will be aligned with your schedule. Primary
Responsibilities: - Communicates directly with patients and / or
families either in person or on the phone to complete the
registration process by collecting patient demographics, health
information, and verifying insurance eligibility / benefits -
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information -
Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements - Verifies insurance coverage,
benefits, and creates price estimates, reverifications as needed -
Collects patient co-pays as appropriate and conducts conversations
with patients on their out-of-pocket financial obligations -
Identifies outstanding balances from patient’s previous visits and
attempts to collect any amount due - Responsible for collecting
data directly from patients and referring provider offices to
confirm and create scheduled appointments for patient services
prior to hospital discharge - Responds to patient and caregivers'
inquiries related to routine and sensitive topics always in a
compassionate and respectful manner - Generates, reviews and
analyzes patient data reports and follows up on issues and
inconsistencies as necessary - Maintains up-to-date knowledge of
specific registration requirements for all areas, including but not
limited to: Main Admitting, OP Registration, ED Registration,
Maternity, and Rehabilitation units What are the reasons to
consider working for UnitedHealth Group? Put it all together -
competitive base pay, a full and comprehensive benefit program,
performance rewards, and a management team who demonstrates their
commitment to your success. Some of our offerings include: - Paid
Time Off which you start to accrue with your first pay period plus
8 Paid Holidays - Medical Plan options along with participation in
a Health Spending Account or a Health Saving account - Dental,
Vision, Life& AD&D Insurance along with Short-term disability
and Long-Term Disability coverage - 401(k) Savings Plan, Employee
Stock Purchase Plan - Education Reimbursement - Employee Discounts
- Employee Assistance Program - Employee Referral Bonus Program -
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.) - More information can be downloaded at:
http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in. Required Qualifications: - High School Diploma/GED (or higher)
- 1 years of experience in a hospital, office setting, customer
service setting, or phone support role - Ability to work onsite at
140 Burwell Street Little Falls, NY 13365 - Ability to work the
required schedule: Mon-Fri from 3 PM – 11 PM and every other
weekend - Must be 18 years of age or older Preferred
Qualifications: - Experience with Microsoft Office products -
Experience in requesting and processing financial payments -
Experience in insurance reimbursement and financial verification -
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting - Working knowledge of medical
terminology - Understanding of insurance policies and procedures -
Ability to perform basic mathematics for financial payments Soft
Skills: - Strong interpersonal, communication and customer service
skills Physical and Work Environment: - Standing for long periods
of time (10 to 12 hours) while using a workstation on wheels and
phone/headset PLEASE NOTE The sign-on bonus is only available to
external candidates. Candidates who are currently working for
UnitedHealth Group, UnitedHealthcare or a related entity in a full
time, part time or per diem basis ("Internal Candidates") are not
eligible to receive a sign on bonus. Pay is based on several
factors including but not limited to local labor markets,
education, work experience, certifications, etc. In addition to
your salary, we offer benefits such as, a comprehensive benefits
package, incentive and recognition programs, equity stock purchase
and 401k contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with us,
you’ll find a far-reaching choice of benefits and incentives. The
hourly pay for this role will range from $16.00 to $27.69 per hour
based on full-time employment. We comply with all minimum wage laws
as applicable. At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone–of every race, gender, sexuality,
age, location, and income–deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes — an
enterprise priority reflected in our mission. UnitedHealth Group is
an Equal Employment Opportunity employer under applicable law and
qualified applicants will receive consideration for employment
without regard to race, national origin, religion, age, color, sex,
sexual orientation, gender identity, disability, or protected
veteran status, or any other characteristic protected by local,
state, or federal laws, rules, or regulations. UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. RPO, RED
Keywords: Optum, Utica , ? Urgent: Patient Access Representative - Little Falls, NY, Healthcare , Little Falls, New York