Technical Operations Manager

Company: JLL
Location: East Syracuse
Posted on: April 1, 2026

Job Description:

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Operations Manager - JLL What this job involves - The Technical Operations Manager leads a multidisciplinary team responsible for equipment calibration programs, Computer-Aided Design (CAD) services, and comprehensive planning and scheduling operations. This role ensures technical accuracy, operational efficiency, and seamless coordination across operations while maintaining compliance with industry standards and organizational objectives. The role is responsible for ensuring the quality execution of preventative maintenance programs by conducting routine auditing of PMs and corrective work. The Technical Operations Manager works with cross-functional teams to optimize performance, meet business needs and regulatory compliance. What your day-to-day will look like: Strategic Leadership & Team Management Partner with maintenance leadership to align on standards, manage Planning & Scheduling, CMMS, CAD, and Calibration teams, and drive continuous improvement through data analytics and best practice sharing across facilities. Maintenance Program Execution Oversee preventative maintenance program compliance, conduct daily planning meetings, perform routine audits of PM and corrective work, and ensure quality execution while managing backlogs and schedule conflicts. Equipment Reliability & Root Cause Analysis Support operational event and equipment failure investigations using RCA, RCM, FMEA, and CAPA methodologies to identify root causes, prescribe corrective actions, and monitor effectiveness. Technical Documentation & Standards Direct CAD team in producing accurate technical drawings and schematics, establish standards for deliverables and version control, and coordinate with cross-functional teams to translate concepts into technical documentation. Calibration & Quality Control Oversee all equipment calibration activities to ensure regulatory compliance and manufacturer specifications, implement continuous improvement initiatives, and establish quality control processes for all outputs. Safety Culture & Compliance Drive safety culture across site including contractors and visitors, ensure compliance with ISO9001, FDA regulations, GxP principles, and all regulatory laws, and proactively identify and remediate safety hazards. Performance Monitoring & Reporting Develop and maintain KPIs including PM schedule compliance, budget compliance, equipment availability, MTBF, and production performance, providing regular status reporting to senior leadership and stakeholders. Commissioning & Project Support Support commissioning activities for upgrades, renovations, and construction projects including PM job plans, maintainability reviews, critical spares identification, and documentation development. Training & Workforce Development Champion development and sustainment of skills matrix for maintenance teams, evaluate and coach technicians, provide hands-on instruction in maintenance procedures, safety protocols, and troubleshooting techniques. Cross-Functional Collaboration Partner with operations, engineering, facilities, and project management teams to support organizational objectives, share knowledge, document procedures, and promote best practices to improve system reliability organization-wide. Required Qualifications: Bachelor degree from accredited Institution in Chemical, Mechanical or Electrical Engineering or appropriate scientific discipline OR combination of Professional Certifications and work experience. 5 years of experience in Calibration, CAD operations, or planning/scheduling roles 3 years in a supervisory or management capacity Comprehensive knowledge of engineering principles applied to design, operation and maintenance of building structures and mechanical and electrical equipment for buildings. Has an excellent working knowledge of the facilities maintenance subject area, knowledge of the workforce and supplier capabilities as well as an awareness of progressive developments within the industry. Knowledge of industry-specific compliance requirements Knowledge of CAD platforms (AutoCAD, Revit, MicroStation, or similar) Preferred Qualifications: Effective communication skills for technical and non-technical audiences Change management and process improvement mindset Calibration certification (ASQ, CQT, CCT, or similar) Professional certification (PMP, PSP, or equivalent) Lean Six Sigma certification Minimum 3-5 years utility systems/management and/or facilities/plant management and maintenance. Prior experience working in a life sciences Bio-Pharma environment. Certified Plant Engineer or Certified Maintenance Professional Experience with enterprise asset management systems Understanding of metrology-specific compliance requirements Location : East Syracuse, NY Physical Work Requirements and Work Conditions Work Schedule: Monday – Friday, 7:15 AM – 4 PM (inclusive of on-call for support when needed) Ability to work extended periods on a computer. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 85,000.00 – 105,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –East Syracuse, NY Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Keywords: JLL, Utica , Technical Operations Manager, Engineering , East Syracuse, New York