Residential HVAC Service Technician - Veterans Encouraged to Apply!
Company: Sila Services
Location: Kingston
Posted on: February 9, 2026
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Job Description:
Job Description Job Description JSP Home Services - HVAC Service
Technician At JSP Home Services, we know that long-term
relationships aren’t built overnight, which is why the cornerstones
of our business are quality and integrity. As recognized leaders
for all things plumbing, heating and cooling, and electrical for
the Hudson Valley, we've grown by providing a best-in-class
workplace for our employees to grow within. Our focus on quality
and expert service has led to explosive growth, so we are seeking
experienced HVAC Service Technician to join our team. Are you
looking for stability, growth and development opportunities, and a
compensation package that rewards you for your hard work and
success ? Come join the JSP team and realize what it is like to be
a part of a company that works for you! In exchange for your
skillset and commitment, we offer: - Company vehicle, gas card,
cell phone, and tablet - 401(k) with Company Match - High-quality,
Affordable Medical, Dental, and Vision Insurance - Health Savings
Account with company contributions - Company Paid Short-Term
Disability Insurance, Life Insurance, and Long-Term Disability
Insurance - Paid Holidays - Paid Time Off (PTO) - Parental Leave -
Tuition reimbursement - Special deals/Discounts on a variety of
services and entertainment - Tool account - Safety shoe
reimbursement - Family & friends discounts on services - Yearly
Performance Reviews As a Residential HVAC Service Technician at JSP
Home Services, you will play a crucial role in maintaining and
servicing HVAC systems for our residential clients. Your technical
expertise, commitment to excellence, and customer-focused approach
will contribute to our mission of providing unparalleled comfort
and energy efficiency to our customers' homes. Key Performance
Indicators (KPIs) for Residential HVAC Service Technician: Customer
Satisfaction: Provide clear explanations and educate customers
about their HVAC systems, offering preventive maintenance tips and
energy-saving recommendations. Maintain customer satisfaction rate
through post-service surveys and feedback. Strive to exceed
customer expectations and resolve any concerns promptly. First-Time
Fix Rate: Achieve a best-in-class first-time fix rate by accurately
diagnosing issues, arriving fully prepared with necessary tools and
parts, and effectively completing repairs during the initial
service call. Response Time: Respond to service requests within
JSP's defined time frame. Timely response ensures customer comfort
and builds trust. Service Revenue Generation: Diagnose and
troubleshoot HVAC equipment issues, recommending appropriate
solutions and discussing options with customers. Consistently meet
or exceed monthly service revenue targets, contributing to the
company's financial growth and success. Identify opportunities for
upselling and cross-selling additional services, products, or
maintenance plans to customers during service visits. Service
Agreement Enrollment: Successfully enroll customers in JSP’s
service agreements, promoting long-term customer relationships and
recurring revenue. Productivity and Utilization: Maintain a high
level of productivity by efficiently managing work orders,
minimizing downtime, and maximizing billable hours. Technical
Excellence: Perform routine maintenance, inspections, and repairs
on residential HVAC systems to ensure optimal performance and
efficiency. Demonstrate continuous improvement in technical skills
and knowledge through training, certifications, and staying updated
on industry best practices. Inventory Management: Keep track of
service vehicle inventory and parts stock, ensuring accuracy and
minimizing unnecessary expenses due to missing or overstocked
items. Safety Adherence: Maintain a perfect safety record by
following all safety protocols and guidelines. Ensure zero safety
incidents or accidents within the performance period. Documentation
Accuracy: Maintain accurate and up-to-date records of service
calls, work performed, and parts used in the Service Titan
platform. Team Collaboration: Collaborate effectively with team
members, sharing knowledge and assisting colleagues as needed.
Strive to maintain a positive team dynamic and contribute to a
supportive work environment. Professionalism and Communication:
Uphold professional communication and appearance at all times when
interacting with customers. Attendance and Punctuality: Maintain a
consistent record of punctuality and attendance, arriving at
scheduled appointments on time and adhering to the assigned work
schedule. Additional Duties as Assigned Competitive compensation
including a lucrative hourly wage, commission, and bonuses. Join
our team and become an integral part of JSP's commitment to
exceptional HVAC services, customer satisfaction, and technical
excellence. Apply now to embark on a rewarding career journey with
us! We may use artificial intelligence (AI) tools to support parts
of the hiring process, such as reviewing applications, analyzing
resumes, or assessing responses. These tools assist our recruitment
team but do not replace human judgment. Final hiring decisions are
ultimately made by humans. If you would like more information about
how your data is processed, please contact us.
Keywords: Sila Services, Utica , Residential HVAC Service Technician - Veterans Encouraged to Apply!, Engineering , Kingston, New York
