Customer Service & Marketing Representative (Entry Level)

Company: The Contractor Consultants
Location: Smyrna
Posted on: January 3, 2026

Job Description:

Climb to New Heights with a Career at New York Roofers – Now Hiring a Customer Service/Marketing Rep! Position Title: Customer Service & Marketing Representative (Entry Level) Company Name: New York Roofers Salary Range: $16–$20/hour (based on experience) Location: Earlville, NY Industry: Residential Roofing / Exteriors Job Overview New York Roofers is seeking a reliable, friendly, and tech-savvy Customer Service & Marketing Representative to join our growing team in Earlville, NY. This entry-level role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and is ready to grow with a company that truly values its employees. You’ll be the first point of contact for our customers and assist with light marketing tasks to help boost our brand presence. No prior roofing experience needed—just bring your positive attitude and we’ll provide the training. Who We Are At New York Roofers, we’re more than just a roofing company—we’re a family. We specialize in high-quality residential roofing and exterior services, and we’re known for treating our team with the same care and respect we offer our clients. From paid training and performance bonuses to company trips and a tight-knit crew culture, we’re committed to helping every team member grow professionally and personally. Visit us at www.newyorkroofers.com to learn more Key Responsibilities Serve as the first point of contact for customers via phone, email, and online inquiries Provide friendly, professional, and solution-focused customer support Schedule appointments and assist customers throughout the service process Update customer records and track communication using CRM and digital tools Assist with light marketing tasks including social media updates, follow-up campaigns, and online reputation management Coordinate with internal teams to ensure smooth service delivery Maintain a positive and professional demeanor in every interaction Qualifications Strong customer service skills — this is the top requirement Comfortable speaking on the phone and communicating clearly Tech-savvy and quick to learn new software tools Highly organized with attention to detail Positive attitude and a strong willingness to learn No roofing knowledge required — we provide full training Prior customer service experience is a plus but not required Benefits $16–$20/hour based on experience Weekly pay cycle Performance-based bonuses Paid Time Off Paid Parental Leave (Maternity & Paternity) Paid Training Uniforms provided Annual Company Trips & Team Events Schedule Full-Time, Monday to Friday Occasional flexibility may be required during peak season Location Earlville, NY On-site role; remote work is not available for this position Equal Employment Opportunity (EEO) Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. AppCast

Keywords: The Contractor Consultants, Utica , Customer Service & Marketing Representative (Entry Level), Customer Service & Call Center , Smyrna, New York